I.T. Administrator – Infrastructure (U.S. Embassy Lusaka)

Overview & Description

Quick Summary: The U.S. Mission in Lusaka, Zambia is officially recruiting a qualified Information Technology (I.T.) Administrator – Infrastructure for its Diplomatic Technology office. This full-time, permanent position offers an annual salary of ZMW 336,183.58 and is open to all interested public applicants.

Overview / What This Opportunity Entails

The I.T. Administrator serves as a key technical member of the Embassy’s Diplomatic Technology team. In this role, you will manage, administer, and secure on-premises and cloud-hosted IT infrastructure to ensure strict system confidentiality, integrity, and operational availability.

You will deliver Tier 1 and Tier 2 technical support across multiple channels, execute system analysis, oversee configuration management, and audit systems for security compliance. This role has a post-wide operational impact across embassy departments.

Core Details & Key Responsibilities

Your daily duties will span technical support, network administration, and system security:

• Technical Support: Provide Tier 1 and Tier 2 technical support for on-premises and cloud-hosted applications, platforms, and server systems.
• Service Desk Management: Triage tickets, process service requests, and resolve IT incidents in alignment with established service desk targets and ICASS standards.
• Network & Infrastructure Administration: Conduct system analysis, manage hardware/software configurations, and assist with network security protocols.
• Compliance & Audits: Execute system audits for security compliance, enforce data security measures, and educate users on information security best practices.
• Cross-Functional Collaboration: Partner with diplomatic and technical teams to address complex system issues and support diplomatic technology initiatives.

Self-Qualification: Do You Match the Profile?

Review these official requirements before preparing your application folder:

• Education: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology.
• Work Experience: Minimum of 2 years of active experience in computer networking operations, network management, or computer systems utilization.
• Language Proficiency: Fluent English (speaking, reading, and writing) PLUS good working knowledge of Bemba or Nyanja.
• Technical Knowledge: Deep understanding of systems analysis and design, computer equipment operations, hardware/software/cloud technology, networking, and application software development concepts.
• Technical & Soft Skills: Proficiency in Microsoft 365, Google Workspace, and OpenOffice, alongside strong cross-cultural communication and problem-solving skills.
• Clearance & Onboarding: Ability to pass a Public Trust background investigation, obtain a Security Certificate, and start work within 6 weeks of receiving final clearance.

Required Application Documents

Ensure digital copies of the following documents are uploaded to your application portal:

• Updated Resume / Curriculum Vitae (CV)
• University Degree and Official University Transcripts
• Residency Permit or Work Permit (if non-Zambian citizen)
• Any relevant technical certifications, driver’s license, or language scores
• (For Eligible Family Members – EFMs): Copy of Sponsor’s Travel Orders, Passport, and SF-50/DD-214 if applicable.

How to Apply (Step-by-Step)

Follow these instructions to submit your application via the official U.S. government portal:

1. Prepare Complete Folder: Gather your CV, degree certificates, transcripts, and official identification documents into clear digital files.
2. Review Criteria: Ensure your application explicitly addresses all required experience, language abilities, and technical knowledge.
3. Submit via Portal: Click the Apply Now button below to open the official Electronic Recruitment Application (ERA) portal and submit your files before 19 August 2026.

How to Submit Your Application

Click the Apply Now button below to access the official portal and submit your details directly.